Quick Quotes

Things that fell out of my mouth today during a meeting:

Inter- means “between groups.” Intra- means “within one group.”  (e.g., “interscholastic competition” means a contest between different schools;”intra-team communications” means talking amongst your teammates)

Get to “yes” first, from all parties involved, to avoid later “no”s.

Escalate responsibly

Random thought after explaining to a non-IT person how they broke a piece of the internet (though not totally their fault – combining a 1980s app with arcane Exchange 2010 features frequently does not end well):

A key communications skill when explaining tech to nontech users seems to be anthropomorphizing the effect of their actions on the application.

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